Terms of Service

Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. Acceptance of Terms

By accessing or using Tendu (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Tendu is a software application designed to help dance studios:

  • Organize and manage dancer classes and information

  • Coordinate parent and student communications

  • Manage dance routines and choreography

  • Send updates via SMS and email regarding routines and appointments

  • Provide secure access to media content related to dance routines

  • Facilitate studio-parent communication and scheduling

3. User Accounts and Registration

3.1 Account Creation

  • You must provide accurate, current, and complete information during registration

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must immediately notify us of any unauthorized use of your account

3.2 User Categories

  • Studio Administrators: Full access to manage classes, dancers, and communications

  • Parents/Guardians: Access to information about their enrolled dancers only

  • Dancers: Limited access as determined by studio administrators and parents

3.3 Age Requirements

  • Users under 13 require parental consent and supervision

  • Parents/guardians are responsible for monitoring their minor children's use of the Service

4. Privacy and Data Protection

4.1 Information Collection

We collect and process personal information including:

  • Contact information (names, addresses, phone numbers, email addresses)

  • Student information (age, class enrollment, performance data)

  • Communication preferences

  • Media content (photos, videos of dance routines)

4.2 Data Use

Your information is used to:

  • Provide and improve the Service

  • Send notifications about classes, routines, and appointments

  • Share relevant media content with authorized users

  • Facilitate communication between studios and families

4.3 Data Sharing

  • Student information is only accessible to authorized studio staff and the student's parents/guardians

  • We do not sell personal information to third parties

  • Media content is shared only with families of participating dancers

5. Communication Services

5.1 SMS and Email Notifications

  • By using the Service, you consent to receive SMS and email communications

  • You may opt out of non-essential communications at any time.

  • Standard messaging and data rates may apply for SMS services

5.2 Communication Guidelines

  • All communications must be appropriate and related to dance studio activities

  • Harassment, inappropriate content, or spam is strictly prohibited

6. Media Content and Intellectual Property

6.1 Media Sharing

  • Studios may share photos and videos of dance routines with families of participating dancers

  • You consent to your child appearing in studio-related media shared through the Service

  • You may request removal of specific media content involving your child

6.2 Content Ownership

  • Studios retain rights to choreography and instructional content

  • Parents and students may not redistribute, sell, or commercially use studio content

  • Users retain rights to personal information and may request data deletion

6.3 User-Generated Content

  • You are responsible for any content you upload or share

  • You grant us a license to use, store, and share content as necessary to provide the Service

  • You must have appropriate rights and permissions for any content you share

7. Acceptable Use Policy

You agree not to:

  • Use the Service for any unlawful purpose

  • Violate any applicable laws or regulations

  • Impersonate others or provide false information

  • Interfere with or disrupt the Service

  • Access unauthorized areas of the system

  • Share login credentials with unauthorized persons

  • Upload malicious software or harmful content

8. Payment and Billing

8.1 Subscription Fees

  • Studio subscription fees are billed according to the selected plan

  • All fees are non-refundable unless otherwise specified

  • We reserve the right to change pricing with 30 days notice

8.2 Payment Processing

  • Payment information is processed securely through third-party payment processors

  • You authorize us to charge your selected payment method for applicable fees

9. Service Availability and Modifications

9.1 Service Availability

  • We strive to maintain 99% uptime but cannot guarantee uninterrupted service

  • Scheduled maintenance will be announced in advance when possible

9.2 Service Modifications

  • We may modify, suspend, or discontinue features with reasonable notice

  • We will provide 30 days notice for significant changes affecting core functionality

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability is limited to the amount paid for the Service in the past 12 months

  • We are not responsible for third-party content or actions

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Service

  • Your violation of these Terms

  • Your violation of any rights of another party

  • Content you submit or share through the Service

12. Data Security and Breach Notification

12.1 Security Measures

  • We implement industry-standard security measures to protect your data

  • We regularly update security protocols and conduct security assessments

12.2 Breach Notification

  • In the event of a data breach, we will notify affected users within 72 hours

  • We will provide details about the breach and steps being taken to address it

13. Termination

13.1 Termination by User

  • You may terminate your account at any time through account settings

  • Upon termination, your access to the Service will cease immediately

13.2 Termination by Us

We may terminate accounts for:

  • Violation of these Terms

  • Non-payment of fees

  • Inappropriate or harmful behavior

  • Extended periods of inactivity

13.3 Effect of Termination

  • Upon termination, most personal data will be deleted within 30 days

  • Some information may be retained for legal compliance or legitimate business purposes

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [State/Province, Country] without regard to conflict of law principles.

14.2 Dispute Resolution

  • Disputes will be resolved through binding arbitration

  • Class action lawsuits are waived

  • You may opt out of arbitration within 30 days of account creation

15. Contact Information

For questions about these Terms or the Service, contact us at:

Tendu Technologies
legal@tendu.com

16. Changes to Terms

We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance of the new Terms. We will provide notice of material changes via email or in-app notification.

By using Tendu, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.